Senior Site Reliability Engineer

Red Hat is seeking a Senior Site Reliability Engineer (SRE) to develop, scale, and operate our OpenShift managed cloud services. OpenShift is Red Hat’s enterprise Kubernetes distribution. As an SRE you will contribute to running OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating work through automation.

On the SRE team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat managed cloud services, while using your skills in coding, operations, and large-scale distributed system design.

What you will do

• Work with live systems and coding automation
• Contribute code to increase the scalability and reliability of the service
• Contribute software tests and participate in peer review to increase the quality of our codebase
• Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
• Participate in a regular on-call schedule, including occasional paid weekends and holidays
• Practice sustainable incident response and blameless postmortems
• Resolve customer issues escalated from the Red Hat Global Support team
• Work within a small agile team to develop and improve SRE software, support your peers, plan, and improve

What you will bring

• Bachelor's degree in computer science or a related technical field involving software or systems engineering or direct experience that demonstrate interest and skills in SRE
• Some experience programming in at least one of these languages: Python, Golang, Java, C, C++, or another object-oriented language
• Experience working with public clouds like Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure
• Ability to collaboratively troubleshoot and solve problems in a team setting
• Some experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.)
• Some experience working with complex distributed systems; direct experience with Kubernetes or OpenShift is a plus
• Demonstrated ability to debug, optimize code, and automate routine tasks
• Basic understanding of UNIX or Linux operating systems

The following will be considered a plus:

• 5+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as AWS, Google Compute Engine (GCE), or Microsoft Azure
• 3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a big plus
• 3+ years of experience with enterprise configuration management software like Red Hat Ansible Automation Platform, Puppet, or Chef
• 2+ years of experience programming with at least one object-oriented language; preferably Golang, Java, or Python
• 2+ years of experience delivering a hosted service
• Demonstrated ability to quickly and accurately troubleshoot system issues
• Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
• Solid communications skills and experience working directly with and presenting to customers
• 1+ year(s) of experience with Kubernetes
• 1+ year(s) of experience with docker-based containers